Return, Refund & Cancellation Policy

Last Updated: 26 October 2026

This policy explains the conditions for eligible returns, exchanges, refunds, and order cancellations for purchases made through The Worship Wear.

Store Name: The Worship Wear

Legal/Business Name: PG EVENTS STUDIO LLP

Email: theworshipwear@gmail.com

Phone/WhatsApp: +91 9369220305

1. Return Window

For products eligible for return, customers must contact us within 3 calendar days from the date the order is delivered.

Returns and exchanges are available only for eligible products. Certain items, including customized products, may be excluded. Check the product page before ordering for any specific return or exchange restrictions.

If a product page contains a specific restriction or condition, review it before completing your purchase.

2. Eligible and Ineligible Products

To be considered for a return, an eligible product should generally be:

Unused, unwashed, and undamaged.
In its original packaging, with original tags and included accessories, where applicable.
Accompanied by the relevant order details or proof of purchase.

Products that are customized, used, washed, damaged after delivery, missing required packaging or tags, or otherwise identified as non-returnable on the relevant product page may not be eligible for a change-of-mind return.

Where a product arrives damaged, defective, or incorrect, contact us promptly with your order details and clear photographs so that we can review the issue.

3. How to Start a Return

To request a return or exchange:

Email theworshipwear@gmail.com within 3 calendar days of delivery.
Use the subject line “Return Request – Order #[Your Order Number]”.
Include your full name, order number, product name, delivery date, and reason for the request.
Attach clear photographs if the product is damaged, defective, or incorrect.
Wait for our team to review your request and provide instructions before sending the product back.

Submitting a request does not automatically mean the return has been approved. We will communicate the decision and applicable return instructions.

4. Return Shipping and Exchange Charges

Return shipping, exchange, and pickup charges may depend on the reason for the return, the product, and the available return method.

Any applicable charges will be communicated to the customer before the return or exchange is confirmed. Customers should not dispatch an item until they have received return instructions, including the return destination and shipping method.

If a product is damaged, defective, or incorrect, contact customer support so that the case can be reviewed and the appropriate resolution communicated.

The return address and applicable shipping method will be provided by our customer-support team when a return is authorized.

5. Restocking Fee

No restocking fee applies to eligible returns.

Any separately applicable return-shipping, pickup, or exchange charges will be disclosed to the customer before the return or exchange is confirmed.

6. Refund Processing

Approved refunds are processed within 7 days after the returned product has been received or collected, inspected, and the refund has been approved.

The refund will generally be issued through the original payment method where supported by the payment provider. The time it takes for the amount to appear in the customer's account may depend on the bank or payment service provider.

If a refund is delayed beyond the stated processing period, contact us with your order number.

7. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at theworshipwear@gmail.com and include your order number.

Cancellation requests made before dispatch may be eligible for cancellation. Once an order has been dispatched, it may not be possible to cancel it as a pre-shipment cancellation; the applicable return policy will then determine the available options.

Any approved cancellation and refund will be handled in accordance with the applicable payment method and the timelines stated in this policy.

8. Contact Us

For return, exchange, refund, or cancellation requests, contact:

The Worship Wear